With the advancement of technology, people have started using it rigorously and they don’t just stay there, but also write negative and irrelevant reviews on various platforms. People find fun doing so, but never realize what impact it will have on the business of someone.
If you have got a negative review from online platforms, then don’t panic! There is no need to panic about this condition at all. When something negative like inappropriate reviews happens, never run from it; instead, deal with it in a right manner.
Getting negative reviews posted on your website are no less than a nightmare for a business. A businessman has put his time, blood and sweat into taking his business to certain heights. And one day he sees that it has been bombarded with a lot of negative reviews. All the hard work and dedication you put into your business can go in vain if these negative comments are not pushed down within a certain period of time. There are many strategies that can help a business in keeping safe his credibility and website’s SEO.
The five simple steps that can help a businessman to deal with the situation of negative reviews from online platforms include:
• Never panic in this condition
• Try to make an evaluation of the situation
• Give a response at quick
• If you find the review as a fake one, then flag it for remove negative reviews
• Deal with the situation calmly and never rush for solutions
How to rectify the situation?
A few instructions are given below that can help you in finding an easy and quick way to move out of this situation. Follow each and every step and push down the negative reviews on online platforms:
• Do not panic or lash out on receiving a negative review
Never think of a bad review as an end to your business. Even the big companies have faced it either. According to various researches, it is found that reviews either bad or good results in increasing sales only. So, there is no need to lose hope over anything.
• Analyze the situation carefully
The first and foremost thing is to trace out whether the posted review is real or a fake one. It has been observed that fake reviews are always given either by the rivalries or random people whom you have never met.
• Hit an instant reply to negative or fake reviews on online platforms
It becomes very important to revert back to the fake reviews instantly. This is done so because there is a need to pacify the reviewer in the best way of keeping all the dignity as a businessman as it reflects the behavior of a businessman too.
Whatever the kind of negative review you have got on your website, type a response to it immediately. This reflects your professionalism in the business world and your commitment towards the customers. Almost all the people search for the products, the company deals in. By posting a response to a review, you don’t just make the customer happy, but it also helps in resolving the prevailing issue so your upcoming customers do not face the same.
If it is the case of a fraudulent review like they have never used your product or services, then the best way to deal with it is to address the complaint and express regret for the inconvenience they have been through. Also, share your contact details and offer to resolve their issue. Adding more to this, you can also flag the review as fake.
• In case of a fraudulent review, either flag, remove or dispute it
In this digital world, the number of real reviews has come down and fake one has risen above it. But, with the help of Google, you can flag the fake reviews. Here’s how:
- Go to Google Maps and make a search on it by typing your business name.
Click on the reviews bar and trace out the reviews you want to flag.
To flag the review, you will see three vertical dots in the upper-right corner of the specific review. Click on the dots and mark review as an inappropriate one.
You can even make a call to Google and take support for escalating this issue.
• Amend the state of affairs– even though it is hard to do so
Whenever the business owners are asked to alter the ways they do business, one can easily notice the tension on their faces. Obviously, it is not easy to change the way of doing business in which you have been involved for a long time. But, when it comes to resolving this negative issue, it’s worthy.
• Keep your Negative Reviews on priority
Have you ever flagged the fake review? Did you remove it? Have you amended the services provided to the customers? Did you make any refund for it?
Giving importance to the bad reviews can actually help you transform your bad review into a good one. For an instance, if a customer has posted a complaint regarding your any services or products and you have reverted them back with a good response by amending their issue, then there are great possibilities of a reply from the same customer but this time a good and positive one. And, if the platform does not allow your customer to edit the review, then they can write a new one for you.
Make all your efforts to provide satisfaction to your customers. A good businessman should know how to deal with the negative reviews and change them into a good and positive one from the side of customers.
However, you might have now got the idea of pushing down or removing negative reviews from all the online platforms. You just have to step in a right direction and things will be done either way.